Refund policy

60-Day Returns and Exchanges Policy

•    You have 60 days from the date the item is delivered to request a return or exchange
•    To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase
•    The cost of return shipping will be deducted from your refund amount (unless you purchased the optional add-on of Free Returns and Package Protection, more below under title Checkout+)
•    If the item was damaged upon arrival, please contact us immediately
•    Refunds are issued to the original payment method within 5 business days after we receive the return

Please contact support@vrsatravel.com to start your return or exchange.

What is Checkout+?

Checkout+ is an **optional add-on** that provides both free return shipping and package protection for your order. Without Checkout+, return shipping fees will be deducted from your refund. Note that this is only available for certain regions, and if this is available to you, it will be shown after you add the product to your cart.

Package Protection: If your package is lost, stolen, or damaged in transit, you can submit a claim through our Claims Portal, and upon approval, receive a same-item replacement at no extra cost.

Please note: Checkout+ cannot be cancelled or refunded after purchase and will not be included in store credit amounts. Coverage cannot be added to an order after it has been placed.

How to Initiate Returns and File Claims

Starting a return is easy through our self-serve Returns Portal. To be eligible for initiating a return, your items must be returned within our 60-day return policy window in new condition. Items must have original tags attached, be in original packaging, and include any gifts included to be eligible for a return.